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Consumer Insights Research Group

Understanding consumer behaviour for better business decisions

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In conjunction with industry partners we are exploring how the factors that influence consumer attitudes and behaviour can impact business outcomes.

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Collaborate with us

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About us

We are bridging the gap between academics and business practitioners to better understand the factors that influence consumers. In collaboration with researchers from across the University of Sydney Business School such as marketing, business information systems, international business and transport, researchers from other faculties including information technology and economics, as well as industry representatives, we are contributing to better decision-making based on consumer insights.

We are building a platform for researchers to discuss new developments and methodologies, and encourage and facilitate cross-disciplinary research projects. 

Our research aims

Title : Collaboration

Description : Create a platform for collaboration and discussion around developments and methodologies.

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Title : Cross-discipline

Description : Encourage and facilitate cross-disciplinary research projects.

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Title : Industry engagement

Description : Provide a space for academic researchers to engage with industry practitioners.

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Our events

Our publications

  • Fuad, M., Thakur, V., Pattnaik, C., Jain, R. (2024). Family firms and the mixed gamble perspective in cross-border acquisitions: A study of Indian firms. International Business Review, 33(1), 102205. 
  • Vassallo, J., Seo, Y., Ansari, S. (2024). Reputation-damaging events over a long time horizon: an event-system model of substantive reputation repair. Journal of Management, in press.

BOOK

  • Lu, Steven (2023), Machine Learning in Marketing, Pearson Publishing

ARTICLES

  • An, J., Briley, D., Danziger, S., Levi, S. (2023). The Impact of Social Investing on Charitable Donations. Management Science, 69(2), 1264-1274.
  • Fuad, M., Gaur, A., Pattnaik, C. (2023). Deal completion in cross border acquisitions waves: The role of deal timing and pace. Global Strategy Journal, 13(4), 927-948.
  • Khan, Z., Zeng, J., Knight, G., Rajwani, T., Pattnaik, C. (2023). Non-market strategies and disruptive innovation in the platform economy. Journal of International Management, 29(5), 101047.
  • Lee, H., Pattnaik, C., Gaur, A. (2023). Internationalization of I-business Firms: The role of distance on location choice. Journal of Business Research, 164, 114010.
  • Lu, Steven Qiang, Sonika Singh, Nick de Roos (2023), “Effects of Online and Offline Advertising and their Synergy on Direct Channel Sales,” Journal of Retailing (ABDC: A*)
  • Vassallo, J., Banerjee, S., Prabhu, J. (2023). Biocultural innovation: Innovating at the intersection of the biosphere and ethnosphere. Journal of Product Innovation Management, 40(5), 610-629.
  • Xu, Liu, Ren, Lu, Wang, Arisian (2023), "Contagion effect in the adoption of environmental corporate social responsibility," Annals of Operations Research. (ABDC: A).
  • Vassallo, J., Banerjee, S., Zaman, H., Prabhu, J. (2023). Design thinking and public sector innovation: The divergent effects of risk-taking, cognitive empathy and emotional empathy on individual performance. Research Policy, 52(6), 104768-1-104768-17.
  • Vassallo, J., Banerjee, S., Prabhu, J. (2023). Unlocking the Innovation Potential of Biocultural Capital. Stanford Social Innovation Review, Published online: 1 August 2023.

  • Lu, S., Yang, Y., and Huangfu, S. (2022), “Travelers’ prior knowledge and search advertising,” Tourism Analysis (ABDC: A).

Our people

  • ʰǴڱǰDonnel Briley, Marketing, The University of Sydney Business School
  • Associate ʰǴڱǰSteven Lu, Deputy Head of Discipline, Marketing, The University of Sydney Business School

  • ʰǴڱǰZhiyong Wang, Associate Director of Multimedia Lab, School of Information Technologies
  • Associate ʰǴڱǰTongliang Liu, Machine Learning, the School of Computer Science, The Director of Sydney AI Centre 
  • Associate ʰǴڱǰArunima Malik, ISA, School of Physics
  • ٰQiuzhuang Sun, Lecturer, School of Mathematics and Statistics

  • , Lecturer, School of Marketing UNSW
  • , Deakin Uni
  • , Monash Uni
  • Associate ʰǴڱǰ, UNSW
  • , Monash Uni
  • , Professor of Marketing, Tel Aviv University
  • ٰ., Professor, School of Economics, University of Liverpool, UK
  • ٰ., Professor, School of Marketing
  • ٰ., Senior Lecturer, Business School, UNSW
  •  , Associate Professor, Marketing, UTS
  • ٰ., Professor, The Hong Kong Polytechnic University
  •  Professor, Marketing, UNSW
  • , Senior Lecturer, School of Marketing, UNSW
  • , Monash Uni  
  • ٰ., UTS Business School
  • , Senior Lecturer, School of Marketing, UNSW
  • ٰ., Senior Lecturer, School of Electrical & Information Engineering, UTS
  • , Associate Professor, School of Marketing, UTS
  • , Senior Lecturer, School of Marketing, UNSW
  • ٰ., UNSW
  • , Monash Uni
  • ٰ., UTS
  • , Monash Uni
  • , Professor, Business School, UNSW
  • , Senior Lecturer, UTS
  • , Professor, Marketing, UQ
  • , Professor of Marketing, UTS
  • ʰǴڱǰ
  • ʰǴڱǰ, Department of Marketing, Macquarie University
  • , Associate Professor, UTS

  • , Growth Mantra (previously Head of Customer Insights at Woolworths)
  • Frederik De Keukelaere, Director of Customer Behaviour, Deloitte
  • , Data Insights Manager, Experian
  • ٰRichard Huysmans, Principal Consultant, Raven Consulting
  • David McCallum, Managing Partner of Gordon & McCallum
  • Timothy Whitfield, Director of Technical Operations, GroupM

Useful links

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