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±õ²Ô±¹±ð²õ³Ù¾±²µ²¹³Ù´Ç°ù²õ: P°ù´Ç´Ú±ð²õ²õ´Ç°ùÌý°­²¹¾±Ìý¸é¾±±ð³¾±ð°ù, ±Ê°ù´Ç´Ú±ð²õ²õ´Ç°ùÌýRobert Johnston, Associate ±Ê°ù´Ç´Ú±ð²õ²õ´Ç°ùÌý±«°ù¾±Ìý³Ò²¹±ô

This project will investigate how silence emerges in teams, what sustains it, and how it affects error and safety outcomes. Employees often choose to remain silent about important issues at work, which can have devastating consequences. Although silence is a complex individual phenomenon, there is little knowledge of silence as a collective phenomenon, or how it spreads and becomes the norm in teams and organisations. This project will investigate silence using multilevel, longitudinal designs and by testing novel interventions. This research is expected to affect how teams work and communicate effectively to reduce dangerous forms of silence and improve safety.

Investigator: Professor °­²¹¾±Ìý¸é¾±±ð³¾±ð°ù

Behavioural research is a significant component of the annual spend in Australia on research and development. It is contended that 'best practice' behavioural research methods can be more systematised, transparent and visible; facilitating more complex, integrated and holistic research designs; and thereby, more cumulative and comparable results; thus enabling increased rigour, higher productivity and lower risk than have generally been the experience historically. This project proposes the formal conceptualisation and modelling of behavioural science research methods, by adapting them to the research design, the well understood concepts, tools and techniques of Information Systems design. Results are expected to form the conceptual basis of 'Research Design Systems’.

This project is concerned with public safety, looking closely at how social media communication patterns can be analysed to support Emergency Service Agencies (ESA) during a crisis response.

It seeks to develop:

• A better understanding and more effective use of social media by ESA and the general public during a crisis;
• Effective use of social media real time communication during crisis events by ESA to better ensure public safety;
• Utilisation of social media communications by ESA for better resource allocation; and
• Identification and fast mitigation of rumors by ESA to de-escalate crisis situations and influence and facilitate public safety in the field.

Investigator: ±Ê°ù´Ç´Ú±ð²õ²õ´Ç°ùÌý°­²¹¾±Ìý¸é¾±±ð³¾±ð°ù

Innovation in service economies depends increasingly on how well organisations are able to generate, manage and share knowledge in the face of geographic distribution, which tends to breed knowledge pockets and reinventing-the-wheel phenomena. A new type of technology, social media platforms such as Wikis or Blogs emerging from the public Internet, promises to offer a user-centred approach to address this challenge. For this project we have access to a large multi-national consultancy with 90,000 employees and its Enterprise Microblogging (EMB) user population. EMB is a Twitter-like service to facilitate open short-message communication, with the aim to move knowledge exchanges from private email inboxes to a public, organisation-wide communication space. With the proposed partnership we aim to:

• investigate knowledge sharing, communication and information management practices in EMB (using genre, content and media analysis);
• identify challenges in the adoption and use of EMB; and
• understand and support development of communication policy and management guidelines in social media and knowledge management.

The study will support (genre) analysis of EMB communications through in-depth interviews with users and decision makers in Europe and Australia. Our research design is based on jointly collecting and analysing data so that the complementary expertise of the research team can be fully utilised. We will disseminate our findings through academic outlets and workshops with industry participants.